About These Terms
These Terms of Service ("Terms") govern your use of the VitalScale Digital website at www.vitalscaledigital.com.au and the services provided by VitalScale Digital (ABN: 28 337 767 445, "we", "us", "our"), a digital marketing business based in Melbourne, Australia.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Our Services
VitalScale Digital provides digital marketing and online presence services for NDIS providers and similar organisations. Our services may include, but are not limited to:
- Online presence audits and recommendations
- Website design and development
- Search engine optimisation (SEO)
- Google Business Profile setup and optimisation
- Reputation and review strategy
- Content strategy and creation
- Digital strategy consulting
The specific scope, deliverables, fees, and timelines for any engagement will be set out in a separate written agreement or proposal provided to you before any work commences.
Free Online Presence Review
We offer a complimentary online presence review for eligible NDIS providers. This review is:
- Provided at no cost and with no obligation to engage our services
- Conducted based on our professional assessment of publicly available information
- Intended to provide useful, honest guidance — not to create a binding recommendation
- Limited to one per organisation unless otherwise agreed
We reserve the right to decline or limit the availability of the free review at our discretion.
Intellectual Property
All content on this website — including text, design, graphics, logos, and code — is owned by or licensed to VitalScale Digital and is protected by Australian and international copyright law.
You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.
Work we create for you as part of a paid engagement will be subject to the intellectual property terms set out in your individual service agreement.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
- Use the website in any way that could damage, disable, or impair it
- Attempt to gain unauthorised access to any part of the website or its related systems
- Submit false, misleading, or harmful information through any form on the website
- Use automated tools to scrape or extract content from the website
Accuracy of Information
We take reasonable care to ensure the information on this website is accurate and up to date. However, the content is provided for general informational purposes only and should not be relied upon as professional advice for your specific circumstances.
Digital marketing outcomes (such as search rankings, enquiry volume, and website traffic) are influenced by many factors outside our control. We do not guarantee specific results from our services, and any projections we provide are estimates based on our professional experience, not guarantees.
Limitation of Liability
To the maximum extent permitted by Australian law, VitalScale Digital will not be liable for:
- Any indirect, incidental, or consequential loss arising from your use of this website or our services
- Loss of revenue, business, or opportunity resulting from changes to third-party platforms (such as Google algorithm updates) that are beyond our control
- Any loss arising from reliance on information contained on this website
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right you may have under the Australian Consumer Law.
Third-Party Links and Tools
Our website may contain links to third-party websites. These links are provided for convenience only and do not constitute an endorsement. We are not responsible for the content, privacy practices, or terms of any third-party website.
We use third-party tools including Web3Forms and Google Analytics to operate this website. Your use of this website is subject to those providers' terms and privacy policies.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to These Terms
We may update these Terms from time to time. Updated terms will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.
Contact
For any questions about these Terms, please contact us at:
VitalScale Digital
Email: info@vitalscaledigital.com.au
Phone: 0406 970 615
ABN: 28 337 767 445
Melbourne, Victoria, Australia